Policies
Attendance Policy
Attendance at all course sessions is essential to meeting certification requirements. If you cannot attend due to illness or an emergency, contact your instructor immediately at [email protected].
Participants must review missed session materials and may need to complete additional sessions at their own expense if absences exceed allowable hours.
Code of Conduct
Participants are expected to:
 • Be punctual and prepared for all sessions.
 • Attend all live sessions and mentor coaching sessions.
 • Engage respectfully and professionally with peers and instructors.
 • Embrace diversity and inclusion, fostering an environment of respect for all participants.
Disruptive behaviors and failing to engage negatively impact the learning experience are discouraged.
DEIJ Statement
The Global Career Advancement Institute (Global CAI) values diversity, equity, inclusion, and justice (DEIJ). We are committed to fostering a welcoming and inclusive environment in the SHAPE Career Assessment Certification Program. All individuals are valued for their unique talents and perspectives.
General Disability Policy
The Global CAI is committed to providing access and reasonable accommodations for individuals with disabilities in compliance with local, state, and federal laws. Participants with questions or requests for accommodations should contact [email protected].
Learning Disabilities Accommodations:
We aim to meet the needs of each participant and can accommodate various learning disabilities. Please get in touch with [email protected]Â before enrolling to determine if your needs can be met.
Grievance Policy
Global CAI seeks to resolve grievances in a timely and equitable manner. Participants may file grievances related to course content, facilities, or staff behavior as follows:
 1. Attempt to resolve the issue directly with the involved party.
 2. If unresolved, submit a written grievance within 14 days to [email protected].
 3. If unsatisfied, submit a written appeal with the original grievance and reasons for dissatisfaction. Appeals will be reviewed, and a final decision will be provided within 14 days.
Illness Policy
If you are unable to attend due to illness, contact your instructor immediately at [email protected]. Missed materials must be reviewed, and extended absences may require individual sessions at the participant’s expense.
Non-Discrimination Policy
Global CAI prohibits discrimination in recruitment, hiring, program participation, and all interactions based on race, age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Reports of discrimination or harassment will be promptly investigated according to our grievance policy.
Partial Completion Policy
Participants may request credit for partial course completion by submitting a written request to [email protected] within 14 days after the course ends. Approved requests will result in a certificate reflecting completed hours.
Participation Policy
Participants in the SHAPE Career Assessment Certification Program are expected to:
 • Attend all sessions on time.
 • Engage actively in discussions and activities.
 • Follow the Code of Conduct.
Failure to meet participation expectations may result in additional requirements or loss of certification eligibility.
Payment/Fees Policy
Registrations are confirmed upon receipt of full payment. Payments are accepted via electronic payments via ACH, check, and most major credit cards in USD.
Refund Policy:
Cancellations made at least 10 business days before the program’s start are eligible for a full refund. Requests must be submitted in writing to [email protected].
Statement on Ethics, Integrity, and Transparency
The Global CAI adheres to the highest ethical standards, prioritizing integrity and transparency in all operations. We ensure ethical sales practices, fair pricing, and a commitment to creating a respectful and professional learning environment.
Transfer of Credit Policy
The Global CAI does not accept partial credit from other organizations or programs for the SHAPE Career Assessment Certification Program. Participants must complete the entire program to earn certification.
Please contact us at [email protected] for more information.
Please contact us at [email protected]Â for more information.